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Job Opportunity

Lily hospitals Ltd, established since 1984 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). We are also consistently committed to high standards; continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

At Lily hospitals, we recognize that our staff is vital to the achievement of our organizational vision, the sustainability of our mission and the profitability of our business. We also recognize that our staff are our most valuable assets and as such continuously prioritize their welfare, and also see to the provision of an environment that is conducive for optimal productivity and performance and which consistently supports operational efficiency and effectiveness.

We are recruiting to fill the vacant positions below:
Job Title:  Quality Improvement Officer
Type:  Full Time
Job Category: Senior Level
Location: Warri, Delta State and Benin, Edo State
Job Summary
The Quality Assurance and Improvement Officer supports the Lead- QHSSE to plan, coordinate, direct and evaluate the quality and compliance programs related to regulations, standards and guidelines of licensing, accreditation and certification agencies that govern care services. He promotes quality and performance improvement throughout the organization.

Job Responsibilities:
Oversees the review and approval of Standard Operating Procedures and ensures compliance with Hospital standards
Conduct monthly QA meetings across the hospital group
Keeps abreast of changes to quality regulations and guidelines advising the management team of any business implications of these changes.
Guides efforts to reduce and prevent errors, improvements in the safety and quality of our care services, and the protection of the health and safety of our patients
Involvement in the overall deviation management program to include investigation, root cause analysis, corrective and preventative actions and documentation.
Assists department managers in continuous quality improvement. Oversees, conducts and coordinates quality improvement/problem resolution training.
Responsible for the development, tracking, monitoring, and reporting of quality indicators.
Performs Quality Assurance audits to evaluate the effectiveness of the total quality system.
Participates in the development and implementation of audit tools used by the department as well as the review and follow up of all corrective actions.
Carry out external inspections. Ensures corrective actions are implemented and effective.
Serves as a trainer for quality, quality assurance, safety, and hospital wide training programs as well as QA modules/SOPs
Ensures processes are in control by monitoring data and related reports.

Functional Competencies/skills:
Attention to details
Good communication (verbal and written)
Customer Service Orientation
Report Writing Skills
Data Collection, Management & Analysis (Statistical Skill)
Sound Judgment and Decision Making
Excellent computer skills (spreadsheets, PowerPoint and word processing programs)

Key Result Areas (KRA)

Quality Management System Implementation/Certification
Quality Improvement
People, Policy and Process Development

The Person

3+ years’ experience in process improvement, and Lean Tools project delivery
B.SC/HND Degree in Engineering, Sciences or humanities.
General understanding of hospital operations, business strategies, industry and leadership expertise.
Formal training in Lean Tools, Six Sigma and ISO Implementation
Ability to work as a team member as well as act as team leader.


Salary in line with industry standard

Application closing date

26th February, 2019.

Method of Application

Interested candidates should forward their word doc CV only to: recruitment074@gmail.com using the job title as the subject of the mail.

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