IN-PATIENT CARE

Inpatient care generally refers to any medical service that requires admission into a hospital. Inpatient care tends to be directed towards more serious ailments and trauma that require one or more days of overnight stay at our hospital.

Appointment

Ward Facilities and Services

ELECTRIC BELL

Electric beds are available in all wards. These beds have been designed for the safety and convenience of our patients, and include control buttons for easy adjustment of bed positions.

NURSE CALL BED

A call bell is attached to your bed panel for you to alert the ward nurses or portals should you require their assistance.

TELEPHONE SERVICES

Bedside intercom telephones and directories are available to patients staying in all the wards.

IN-HOUSE ENTERTAINMENT

Music, free-to-air and cable programmes are available through the various TV channels in the wards. Internet facilities are available for our VIP patients.

HAND PHONES

We discourage the use of hand phones in the wards as some of them interfere with medical equipment used to monitor our patients. Please request your visitors to turn off their hand phones while in the ward. The use of hand phones is strictly prohibited in the Intensive Care areas.

FOOD SERVICE

We offer a selection of Africa  cuisines to cater to the different needs of our patients. All our meals are specially planned by our dieticians to meet your medical requirements as well as your nutritional needs. Patients in VIP wards can choose from the food menu available on top of the locker.
Special diets are also available to patients who need specific diet control or are undergoing special diet therapy. Should you require a consultation with one of our dieticians, please approach any of your ward nurses for assistance.

PATIENTS' LOCKERS

Lockers are available at your bedside for safekeeping of your belongings. You are advised not to bring any valuables with you during your stay at the Hospital. If you have any valuable items on hand during admission, please arrange for them to be taken home or hand them to the nurse-in-charge for safekeeping. Lily Hospitals will not be responsible for any loss of, or damage to patients’/visitors’ personal items at the Hospital’s premises, as such items are brought to the Hospital at the owners’ risk.

HOSPITAL SERVICES

We provide the following hospitality services (on a fee-for-service basis) to help make your stay more convenient and comfortable:

Laundry services

Laundry services for your personal clothing

Transportation Services

Transportation Services (taxis and ambulances)

In-house barber

The service of an in-house barber is available upon request.

Business Centre

Business Centre service (faxing, photocopying of documents).

Home Country

Return to Home Country Arrangements

IN-PATIENT CARE SERVICES

Arriving at your Ward, these are the following activities that you will go through.

When you arrive at the ward, our ward nurse will orientate you to the ward and the facilities available.A ward doctor will visit you to take your detailed medical history and carry out any necessary clinical tests and/or examinations.

For your safety, a wrist band detailing your name and ward number will be given to you to wear. Please wear it at all times while in the Hospital for identification purposes.

The standard daily routine in the ward comprises of ward rounds by doctors, medication, meals, visiting hours and bedtime. This routine may vary if patients are required to undergo laboratory tests, x-ray, or other clinical procedures. 

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